IT support & helpdesk
Help when you need it, from people who know your setup.
Raise a ticket from your client area, call us or send an email. We fix most things remotely and come to you when it needs hands. Every job is written down, so you always know what was done and how long it took.
Run
How we help
Remote support
We connect to the computer with your permission and fix it while you watch.
On-site visits
When it needs hands, like printers, network gear or a new desk setup.
Tickets you can follow
See every open job, our notes and the time spent in your client area.
New starters and leavers
Accounts, licences, laptops and access sorted before day one, and removed on the last day.
Printers and devices
Printers, scanners, phones, tablets and the odd smart TV in the meeting room.
Urgent help
No plan? Buy prepaid time online and we call you back.
Switching to us
From first call to looked after.
Free health check
We look at your IT, or the process you want software for.
A clear plan and price
What's at risk, what to fix first and what it costs, agreed before we start.
We take over or build
We collect passwords, licences and renewals from your old provider, or build your software.
We look after it
Every ticket, renewal and hour in your client area.
Questions
Common questions
Do I need a managed plan to get support?
No. You can buy urgent help online by the hour, prepaid. A managed plan usually works out better if you need help every month.
How do I raise a ticket?
Sign in to your client area and choose Raise a ticket, call (02) 8279 2714 or email support@chahwan.com. You can follow every ticket in the client area.
Do you come on-site?
Yes, across Sydney. Most problems are fixed remotely first, which is faster for you.
See your monthly price now
Tell us about your team, pick your extras and agreement length, then sign online.